Meal plan terms of service 

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the Products (Products) listed on our website (our site) to you. Please read these terms and conditions carefully before ordering any Products from our meal plan service. You should understand that by ordering any of our meal plan services, you agree to be bound by these terms and conditions.

Please understand that if you refuse to accept these terms and conditions, you will not be able to order our meal plan service.

Nourish Bespoke Meal Plan Service is owned and operated by Nourish, part of the Nourish S1 Ltd group. Company registered address: 18 Pinstone Street, Sheffield, S1 2HN. Company Registration Number: 09332668

Our site is only intended for use by people resident in the United Kingdom. Delivery is currently available in South Yorkshire, West Yorkshire and Greater Manchester. Should you wish to enquire about delivery availability please email us to check before placing an order on

By placing an order through for our Bespoke Meal Plan Service, you warrant that:

(a) You are legally capable of entering into binding contracts; and(b) You are at least 18 years old.

4.1 We will only trade on the basis of these terms of sale. We will not accept an order unless you have indicated your agreement to these terms.

4.2 You will have an initial consultation with us which may be on line or by telephone or in person which is intended to agree with you your goals and the type of service required you would like to buy to help to achieve those goals. At the end of the consultation you will be emailed a proposal which will outline all details of the Bespoke Meal Plan Service, if you decide to order the Service then you will specify (amongst other things):

(a) Foods you prefer to avoid;(b) Ingredient preferences(c) Place of delivery.

4.3 Once you have agreed to proceed with your order and completed any other necessary part of the process you will be asked to email confirmation of agreement. Once this has ben emailed the order cannot be changed, it is therefore important you are satisfied with your order and plan.

4.4 It is your responsibility to provide full and accurate information especially about any allergies or other issues which may affect your diet. If in doubt, you should let us know.

4.5 After placing an order (whether on line or by e mail or by telephone or in person), you will receive an e-mail or letter from us acknowledging that we have received your order. The contract between us (Contract) is formed when we send the e mail acknowledgment.

4.6 Part of the consultation process is to inform us of any allergies you suffer. We will not supply customers with a Bespoke Meal Plan if we believe that the severity of the allergy is such that such supply could be hazardous.

4.7 You will be charged for the full duration which you sign up for. If you request to miss days this will automatically invalidate any offers of guarantees and all days will still be charged for. 

4.8 Following your initial order for Bespoke Meal Plan Service for a period you select  (the minimum period being 4 weeks) that order will automatically renew after the initial 4 week period for a period of one week at a time unless you choose to discontinue it. If you wish to continue, you need do nothing. You may also change your order upon such renewal, for example, to exclude types of ingredient or choose additional ingredients. If you wish to discontinue, you must give us 7 days notice.

5.1 You will not have any right to cancel an order once accepted by us.

6.1 All of our food is freshly sourced and we deliver in the key areas specified above to any home address. Unfortunately, we are unable to deliver to office addresses, unless first agreed, there may be an additional charge for this service. We pride ourselves on providing high quality produce and we deliver throughout the day and overnight to ensure that this isn’t compromised at any point. This is why we ask you for delivery instructions, as your delivery could be made at an unsociable hour and may need to be left in a safe place of your choosing.
We make every effort to deliver your box as instructed. Due to the fresh nature of our products, we cannot be held responsible for deliveries which fail. It is the customer’s responsibility to make sure our driver can gain access to the premises or the designated safe place to make a successful delivery.

If nobody is available at the delivery address and no delivery instructions/safe place details have been provided, your delivery will be returned to our premises to be destroyed. If you would like a re-delivery you will need to call our offices by 10am the following morning on 0114 2753228, a surcharge will be billed to your account.

If you are interested in avoiding the re-delivery charges, please ensure that the delivery instructions on your account are up to date and are accurate. Please contact us on 0114 2753228 or via email at should you wish to amend.

6.2 Our goal is to deliver on-time i.e. delivering at the time we quote. Unfortunately, factors, such as, weather and traffic conditions occasionally prevent us from achieving this. We cannot accept liability for late delivery arising from conditions beyond our control.
6.3 If your delivery details change, you must inform us as soon as possible. Once delivered to the specified place of delivery, risk in the products will have passed to you.

7.1 Payment for all Products must be by credit/debit card, bank transfer or cash in store as specified on our website. Prices may change from time to time. If so, you will be informed before the next renewal of your order.

7.2 If we have to issue a refund to you, we shall try to do so within 7 – 10 days.

7.3 Price is quoted for the full service and is based on all meals for all days, missed days will still be charged. This is due to the work that goes in to setting up a full meal plan along with menu planning. Therefore missing days of food still are still chargeable as the price of your plan is calculated for the month, payable weekly. 

7.4 If on delivery you find that any products are damaged or are in an unacceptable condition then you must inform us as soon as possible and give us the opportunity to inspect the Product. If, at our discretion, we find that the Product delivered is not consistent with proper standards we will refund the cost of such unsatisfactory product to you. We will not be responsible for product which is damaged or faulty through your failure to store correctly.

8.1 Our liability for failing to deliver products of satisfactory quality or otherwise breaking this contract is limited to the price of those products.

8.2 This does not include or limit in any way our liability:

(a)For death or personal injury caused by our negligence;(b) Under section 2(3) of the Consumer Protection Act 1987;(c) For fraud or fraudulent misrepresentation; or(d)For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

8.3 We are not responsible for indirect losses which happen as a side effect of the main loss or damage.

8.4 If you have an allergy or other aversion, for example, to nuts you must enquire before placing an order. Refer to consultation.


9.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control.

10.1 These terms and conditions represent the entire agreement between us.

10.2 All content included on this service, such as text, graphics, button icons, images and software, is our property and is protected by UK and European copyright laws.

10.3 Any use of the content on this service including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this interactive service is strictly prohibited.